Profile
Description
Yasser is a customer experience professional specializing in strategy development and service quality improvement. He has a proven track record in enhancing customer loyalty, innovating data analytics solutions, and designing loyalty programs to ensure a seamless and exceptional experience.
Expert Information
Achievements
Director of Guest Experience & Hospitality – Al-Tanfeethi Company: Leads guest experience operations, develops innovative strategies to enhance services, and oversees teams to ensure an exceptional experience that meets customer expectations
Head of Customer Experience – AMC Cinemas KSA: Responsible for analyzing customer behavior, developing outstanding loyalty programs, and leading cross-functional teams to deliver a high-quality entertainment experience and achieve maximum customer satisfaction
Customer Experience Development Manager – Al Rajhi Takaful: Improved customer experience strategies across multiple channels, led data analytics teams to make data-driven decisions, and contributed to enhancing service efficiency
Previous Experience in Customer Experience – Schneider Electric, Bupa Arabia, and SABB: Contributed to developing customer experience strategies and improving service systems, with a focus on data analysis, loyalty program management, and enhancing customer engagement across various channels
Certificates and qualifications
Advanced Diploma in Business Administration, Stanford LEAD Professional Certificate – Stanford Graduate School of Business
Languages
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